As our Course Delivery and Accreditations Manager, you’ll be at the heart of CITI’s growth by:

Role / purpose

• To manage and oversee the accreditations process and course content within CITI
• Maintain strong relationships with accrediting bodies and subject matter experts
• Manage day-to-day operations ensuring the delivery of high-quality services to our clients
• Actively facilitating and delivering Project, Programme and Change Management courses to our clients
• All activities are geared towards one purpose supporting and enhancing the capability of our clients and our profession.

Reporting to

• Business and Finance Manager

Key responsibilities and accountabilities

• Support operations: Ensure excellent service delivery to clients and support with day-to-day operational activities
• Accreditations management: Own relationships and liaise with accrediting bodies and ensure course content meets their standards
• Content quality assurance: Support the Operations Team in updating, quality-assuring, and aligning content with accrediting bodies’ expectations
• Relationship management: Develop and maintain relationships with Lead Trainers, facilitators, and accrediting bodies
• Content development: Build and manage CITI’s formal learning portfolio, ensuring all materials are current, consistent, and quality assured
• Presentations and Webinars: Deliver webinars and content-specific presentations as needed
• Facilitation: Facilitate courses in both face-to-face and virtual classrooms.

Success factors

• Understanding of CITI’s value proposition and content
• Familiarity with accrediting bodies and their processes
• Ability to build and manage internal and external relationships with subject matter experts and content delivery specialists
• Proficiency in developing and managing a comprehensive content library
• Capability to deliver accredited courses effectively.

Knowledge, skills and abilities

• Exceptional communication skills
• Strong business awareness and understanding
• Excellent organisational and facilitation skills
• Problem-solving ability and a proactive approach
• Respectful challenge and ability to seek guidance and support
• Commitment to personal development and continuous professional development (CPD)
• Attention to detail and action oriented.

Personal qualities

• Proactive and self-motivated
• Team player with the ability to earn respect and trust
• Positive attitude, honesty, and integrity
• Professionalism and confidentiality.

Special requirements

• A desire to own the content library and learning assets, leading on quality and standards
• Willingness to facilitate accredited courses.