Project & Programme Support Offices
Intermediate to Advanced – suited to professionals responsible for establishing, leading, or evolving PMO / P3O capability.
Ideal for PMO Managers, Project and Programme Support professionals, Portfolio Office leaders, and anyone involved in governance, assurance, or delivery support functions.
Typically delivered over 2–3 days, with flexible options for virtual, classroom, or blended delivery.
Build a PMO that drives value, not just governance
A well‑designed PMO or P3O can transform delivery performance—but only when it focuses on enabling outcomes, not just enforcing process. The Project & Programme Support Offices PMO / P3O course from CITI is designed to help you create, refine, and operate support offices that genuinely add value to projects, programmes, and organisational change.
Built on CITI’s Beyond Method® approach, this course moves beyond traditional models to help you design PMOs that are flexible, relevant, and aligned to real business needs.
Beyond Method is learning constructed using our own best practice created from our inception as a specialist university institute in 1983; fusing the expertise of Cranfield University with the interests of six major users of change management: British Aerospace, British Gas, British Petroleum, British Telecom, Cable & Wireless and Longman.
A significant amount of research and investment was made into Cranfield Information Technology Institute (shortened to CITI in 1988) to take change professionals beyond methodologies – and learn how to successfully implement change!
The course explores how to design, establish, and manage PMO / P3O structures that are fit for purpose. You will examine the different types of PMO, their roles and responsibilities, and how they operate across project, programme, and portfolio environments. A key focus is placed on understanding how governance, reporting, assurance, and support functions can be implemented in a way that adds value without creating unnecessary complexity.
You will also explore how to manage stakeholder expectations, provide meaningful insight into delivery performance, and support teams in making better decisions. The course covers how to balance consistency with flexibility, ensuring that the PMO adapts to changing delivery environments while maintaining control and visibility. Throughout, the content is grounded in real-world challenges, helping you translate theory into practical improvements.
This Project & Programme Support Offices PMO / P3O course is delivered using CITI’s Beyond Method® approach, which focuses on developing practical capability that works in real organisations. Rather than applying a single framework, we draw on a wide range of proven practices and adapt them to suit your specific context and challenges.
Learning is highly interactive and experience-led. Through facilitated discussions, case-based scenarios, and practical exercises, you will explore how PMOs behave in reality—and how to design and evolve them effectively. You will be encouraged to reflect on your own organisation, challenge existing approaches, and develop actionable strategies to enhance PMO performance.
Beyond Method® learning combines technical understanding with behavioural insight, ensuring you leave with the confidence and capability to create a PMO that delivers measurable value.
Find out more about our
Project & Programme Support Offices course
Ready to transform your PMO into a true enabler of delivery success?
Enquire today to find out more about our Project & Programme Support Offices PMO / P3O course and how it can be tailored to your organisation.
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