"...the subject matter expertise, clarity of thinking and passionate facilitation provided by CITI all made huge contributions to the overall effectiveness of this initiative."
London Heathrow's Capital Delivery Division had a legacy of numerous methodologies for project life-cycle assurance and governance. Engagement with one of the 'big four' consultancies hadn't worked, so they came to CITI for expert help.
We put together a two stage process, working closely with the Senior Programme Director. The first stage involved engagement between CITI experts and some representatives from the LHR project management team. This resulted in a number of key outputs:
- A new seven stage project life-cycle with clearly differentiated entry and exit gates
- An input/output model linked to the life-cycle
- Flexible governance structure showing clear decision points
- Outputs and conclusions of the workshops reviewed by the senior management team on a daily basis.
The second stage focused on drilling down into the detail of the seven stage lifecycle developed in stage one. This resulted in a model that was able to function efficiently and flexibly and that could be tailored to different initiatives.
CITI's use of our expert consultants combined with proprietary models facilitated LHR to bring about a significant change in the way it manages its projects. Following our work, London Heathrow now has clarity and consistency of delivery approach with the ability to tailor project assurance regimes. This has resulted in delivery cost reduction and increased safety of investment cases.