Capability development

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What is the value

A clear view of the capacity and capability of change-related disciplines permits an organisation to be more confident in change delivery and to plan effectively for future demand for change.

Capability assessment uses a number of measures to identify the capacity of change professionals to approach and perform discipline tasks effectively.

Why is it valid

Research conducted by Cranfield IT Institute into the attributes of successful project managers, together with further analysis conducted at various universities, has identified a number of key attributes and relevant contributory dimensions to capability in project management; knowledge, attitude, skills and experience - known as the KASE model. This has been used as the basis for assessing over 37,000 project managers, and over the last decade has been extended to other change disciplines.

What you will experience

While change professionals can take advantage of corporate development opportunities presented by annual appraisal and HR / L&D processes, it is not usual that their professional capability is assessed other than by the results they achieve. Such an assessment can appear threatening, and careful management is required to ensure trust and co-operation. The profile approach adopted by CITI reduces this as it focuses on evaluation of competences and capabilities -not just achievement.

How you might start

The assessment uses a number of online questionnaires, but attitudes, and more especially skills, are best determined face to face, using case study-based structured interviews.

The capability assessment results are discussed with the individuals as one of a number of inputs to their personal development planning. In addition, by aggregating the results a profile of the competence of the community can also be presented to management, which is used to identify any generic weaknesses and to plan for, and match capability to the future demand to be made on it.

An understanding of both individual and community capability allows organisations to structure and allocate work with greater confidence of success, and to plan more effectively in preparing for future change demands.

Tools and techniques used

KASE (Kivit chart)
IMJ chart
Learning mix against capability
Sample group outputs (e.g. group capability against sector/overall)

Accreditation for Prudential Project Managers

Accreditation for Prudential Project Managers

Prudential, with over £500bn under management on behalf of 24 million customers has significant ongoing change requirements.
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Benchmarked Change Delivery at Legal and General

Benchmarked Change Delivery at Legal and General

With over 10 million customers, Legal & General plc (L&G) is one of the largest, best known and most respected financial services companies in the UK.
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Better project managers for national security

Better project managers for national security

The security service had in place a Centre of Excellence Programme designed to create overall improvements in project and programme (PPM) capability.
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Business case excellence at London Heathrow

Business case excellence at London Heathrow

London Heathrow needed a review of its existing business cases so that they could create consistency across their investment portfolio, as well as across long-term business cases submitted to the Civil Aviation Authority.
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Capability profiling at BAE Systems

Capability profiling at BAE Systems

BAE Systems ensures that all its senior leaders undertake an annual performance and development review. This policy applies to the project and programme management team just as it does to other areas of the organisation.
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A new approach at Eurostar

A new approach at Eurostar

To implement its challenging strategy of being first choice for travellers, Eurostar needed to focus on the governance and execution of its strategic programme and projects.
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"The classic training model, taking individuals out of the business to sit in a classroom for a week at a time, was not going to work for us. But at the same time, we knew we needed to raise our game in managing change. I have to say, your people are brilliant!"

Head of business change, Legal & General